We work out of Shoreline, and Cottage Lake is about 12 miles out, so the drive is part of planning the visit - we're not a branch around the corner and we won't pretend otherwise. Once we're on site, a standard torsion spring job on a door like the ones common here usually wraps in under two hours; if the cables, drums, or track brackets also need attention because of the door's age, it runs longer. We don't rush a spring adjustment on a 1980s door just to hit a number, because an under-tensioned or over-tensioned spring on older hardware is exactly how a door comes off its track later. If a part has to be ordered rather than pulled from the truck, that adds a return trip, and we'd rather tell you that than promise a same-day fix we can't back up.